Awesome Support Review, Pricing, Pros and Cons


Free plan


Free trial


Money back guarantee


Company address

Ontario, Canada

Support email

SKU: acf4b89d3d50 Category:

In this review of Awesome Support, you’ll find more information about its features, price, pros and cons and why you should consider using it.

9.8Expert Score
The most awesome helpdesk and support plugin for wordpress
Awesome Support is a help desk and support ticket plugin that comes packed with a ton of features. Included in this package are a variety of useful features such as detailed ticket reporting, time monitoring for agents, customized email alerts, and many more. Add-ons are also available for features such as automatically closing tickets that have been abandoned, private credential sharing, and plenty more.
Ease of use
Value for money
Customer Support
  • Cost-effective
  • Versatility
  • Feature-rich
  • Expensive add-ons
  • Overwhelming features for beginners
Add your review
You will get: Cost-effective Versatility Feature-rich

Step right up, folks! Ever found yourself tangled in a web of customer support chaos?

Well, say hello to Awesome Support, the WordPress plugin that’s here to be your knight in shining armor. From polyglot capabilities to GDPR compliance, this is the one-stop-shop for all your customer service woes.

Intrigued? You should be! Dive into this FAQ to discover why Awesome Support is the superhero your WordPress site has been waiting for.

Awesome support cover

What is Awesome Support ?

Awesome Support is a comprehensive help-desk plugin designed for WordPress websites. It offers a wide range of features, including complete ticket history, customizable email notifications, automatic agent assignment, and custom fields.

The plugin also supports unlimited file attachments and time tracking for agents. It is highly customizable, allowing users to add custom fields to ticket forms and trigger automatic emails based on various events.

The plugin is suitable for various industries and can be extended with 28+ premium add-ons for additional functionalities. It aims to make customer support seamless and efficient right from within your WordPress site.

Awesome Support features

Ready to supercharge your WordPress site with features so cool they’ll make your grandma want to start a tech blog? Buckle up, because Awesome Support is about to take you on a feature-packed joyride!


Awesome support features

Complete Ticket History

Every action taken on each ticket is logged, providing a comprehensive history. This feature ensures that you havecomplete control over the support process.

Customizable Email Notifications

This feature allows you to trigger automatic emails based on six key events, such as when a new ticket is created or a ticket is replied to. The text and graphics in these emails are fully customizable.

Automatic Agent Assignment

Tickets can be automatically assigned to the agent with the fewest open tickets. This helps in evenly distributing the workload among support agents.

Custom Fields

You can add custom fields to your ticket forms, choosing from 13 different field types. This is the most extensive range of custom fields offered by any helpdesk plugin.

Unlimited File Attachments

Clients can attach multiple files to each ticket. This feature is available even in the free version of the plugin.

Time Tracking

Agents can log the time they spend on each ticket. Supervisors have the ability to adjust this time while maintaining a full log of all edits.

Unlimited Support Agents

The plugin allows for an unlimited number of support agents without any per-agent fees.

Import Existing Tickets

You can import your existing tickets from other platforms like Zendesk, Helpscout, and Ticksy, ensuring a seamless transition to Awesome Support.

Basic Functions

  • Customize labels
  • Accept tickets via email
  • Custom priority levels
  • FAQ module
  • Documentation module
  • Cloud storage
  • Pre-written responses

Intermediate Functions

  • Automatic ticket closure for abandoned tickets
  • Satisfaction surveys and ratings
  • Secure collection and storage of passwords and user IDs
  • Private agent notes

Advanced Functions

  • Department and product-based ticket routing
  • Flexible reports
  • Guest tickets
  • Public tickets
  • Advanced notifications
  • Agent productivity and powerpack functions

E-commerce Integration

The plugin integrates with WooCommerce, Easy Digital Downloads, and offers Envato license validation.

Cutting-Edge Features

  • Smart automated replies via AI engines
  • ChatBot or interface with Facebook Messenger
  • Business rules engine for workflow automation
  • Advanced automated time and billing
  • Custom support forms built with Gravity Forms
  • Zapier integration for data transfer to and from hundreds of systems

By offering these features, Awesome Support aims to provide a comprehensive, customizable, and efficient support solution right within your WordPress site.

Awesome Support pricing

Ah, the million-dollar question – or should we say, the $149/year question? Let’s talk numbers and find out if Awesome Support is the budget-friendly guardian angel your website needs.

Awesome support pricing


Standard Plan

  • Price: $149/Year
  • Savings: Save 30%-50%
  • Features:
    • Unlimited Tickets
    • Unlimited Agents
    • Unlimited Ticket History
    • Unlimited File Attachments
    • 1 Year Support & Updates
  • Add-ons: Email Support, Private Notes, Instant Notifications, Canned Response, Mailchimp, Custom Status & Labels, Filestack, FAQ, Automatic Ticket Close, Guest Tickets, WooCommerce, EDD, Report Widgets, Envato, Private Credentials, Satisfaction Survey, Documentation, Smart Agent, Gravity Forms Bridge, Custom Fields, Powerpack & Productivity, Public Tickets, Advanced Reporting, Advanced Time Tracking, Smart Replies With AI Integration, Facebook Chat Bot, Rules Engine with Zapier Integration, Issue Tracking, Service Level Agreements, Company Profiles, Smart Ticket Submission

PRO Plan

  • Price: $229/Year
  • Savings: Save 50%-75%
  • Features: Same as Standard Plan

Enterprise Plan

  • Price: $289/Year
  • Savings: Save 55%-80%
  • Features: Same as Standard Plan

Agency Plan

  • Price: $409/Year
  • Savings: Save 75%-85%
  • Features: Same as Standard Plan

All plans come with 1 Year of Support & Updates and offer a variety of add-ons to enhance functionality.


Awesome Support is a comprehensive helpdesk and support plugin for WordPress that streamlines customer support right from your website.

It offers a wide range of functionalities, from complete ticket history tracking to customizable email notifications.

The plugin also features automatic agent assignment based on workload, allowing for efficient ticket routing. You can extend its capabilities with 28+ premium add-ons, covering almost every conceivable helpdesk scenario.

t’s not just about basic functions; the plugin also delves into advanced features like AI-powered automated replies and workflow automation.

The plugin is suitable for various industries, from design agencies to healthcare providers, and offers a seamless transition for customers if you’re migrating from another helpdesk solution.


  • Versatility: Suits a broad range of industries and operational needs.
  • Feature-Rich: Offers both basic and advanced functionalities, including AI and machine learning features.
  • Cost-Effective: Provides the same or better functionality as cloud services but at a fraction of the cost.


  • Complexity: The wide range of features might be overwhelming for small businesses.
  • Cost of Add-ons: While the basic version is free, the premium add-ons can add up in cost.

Frequently Asked Questions

Is Awesome Support compatible with WPML ?

Oh, you’re a polyglot, aren’t you? Good news! Awesome Support plays well with WPML. So go ahead, offer your support in as many languages as you want.

Is the price of bundles and extensions a one-time payment ?

Ah, the age-old question about money. No, it’s not a one-time payment. You’ll have to renew your license yearly. But hey, quality doesn’t come cheap!

Can existing users submit tickets ?

Absolutely! Existing users can submit tickets without breaking a sweat. It’s as easy as pie, and who doesn’t like pie?

Is it possible to network activate this plugin ?

You betcha! You can network activate Awesome Support and make your life a whole lot easier.

So there you have it, folks! Your quick and witty guide to navigating the Awesome Support universe.

Videos: Awesome Support Review, Pricing, Pros and Cons

Photos: Awesome Support Review, Pricing, Pros and Cons

User Reviews

0.0 out of 5
Write a review

There are no reviews yet.

Be the first to review “Awesome Support Review, Pricing, Pros and Cons”

Your email address will not be published. Required fields are marked *

Awesome Support Review, Pricing, Pros and Cons
Awesome Support Review, Pricing, Pros and Cons