Awesome Support Review, Pricing, Pros and Cons
In this review of Awesome Support, you’ll find more information about its features, price, pros and cons and why you should consider using it.
- Expensive add-ons
- Overwhelming features for beginners
Step right up, folks! Ever found yourself tangled in a web of customer support chaos?
Well, say hello to Awesome Support, the WordPress plugin that’s here to be your knight in shining armor. From polyglot capabilities to GDPR compliance, this is the one-stop-shop for all your customer service woes.
Intrigued? You should be! Dive into this FAQ to discover why Awesome Support is the superhero your WordPress site has been waiting for.
What is Awesome Support ?
Awesome Support is a comprehensive help-desk plugin designed for WordPress websites. It offers a wide range of features, including complete ticket history, customizable email notifications, automatic agent assignment, and custom fields.
The plugin also supports unlimited file attachments and time tracking for agents. It is highly customizable, allowing users to add custom fields to ticket forms and trigger automatic emails based on various events.
The plugin is suitable for various industries and can be extended with 28+ premium add-ons for additional functionalities. It aims to make customer support seamless and efficient right from within your WordPress site.
Awesome Support features
Ready to supercharge your WordPress site with features so cool they’ll make your grandma want to start a tech blog? Buckle up, because Awesome Support is about to take you on a feature-packed joyride!
Complete Ticket History
Every action taken on each ticket is logged, providing a comprehensive history. This feature ensures that you havecomplete control over the support process.
Customizable Email Notifications
This feature allows you to trigger automatic emails based on six key events, such as when a new ticket is created or a ticket is replied to. The text and graphics in these emails are fully customizable.
Automatic Agent Assignment
Tickets can be automatically assigned to the agent with the fewest open tickets. This helps in evenly distributing the workload among support agents.
You can add custom fields to your ticket forms, choosing from 13 different field types. This is the most extensive range of custom fields offered by any helpdesk plugin.
Unlimited File Attachments
Clients can attach multiple files to each ticket. This feature is available even in the free version of the plugin.
Agents can log the time they spend on each ticket. Supervisors have the ability to adjust this time while maintaining a full log of all edits.
Unlimited Support Agents
The plugin allows for an unlimited number of support agents without any per-agent fees.
Import Existing Tickets
You can import your existing tickets from other platforms like Zendesk, Helpscout, and Ticksy, ensuring a seamless transition to Awesome Support.
- Customize labels
- Accept tickets via email
- Custom priority levels
- FAQ module
- Documentation module
- Cloud storage
- Pre-written responses
- Automatic ticket closure for abandoned tickets
- Satisfaction surveys and ratings
- Secure collection and storage of passwords and user IDs
- Private agent notes
- Department and product-based ticket routing
- Flexible reports
- Guest tickets
- Public tickets
- Advanced notifications
- Agent productivity and powerpack functions
The plugin integrates with WooCommerce, Easy Digital Downloads, and offers Envato license validation.
- Smart automated replies via AI engines
- ChatBot or interface with Facebook Messenger
- Business rules engine for workflow automation
- Advanced automated time and billing
- REST API
- Custom support forms built with Gravity Forms
- Zapier integration for data transfer to and from hundreds of systems
By offering these features, Awesome Support aims to provide a comprehensive, customizable, and efficient support solution right within your WordPress site.
Awesome Support pricing
Ah, the million-dollar question – or should we say, the $149/year question? Let’s talk numbers and find out if Awesome Support is the budget-friendly guardian angel your website needs.
- Price: $149/Year
- Savings: Save 30%-50%
- Unlimited Tickets
- Unlimited Agents
- Unlimited Ticket History
- Unlimited File Attachments
- 1 Year Support & Updates
- Add-ons: Email Support, Private Notes, Instant Notifications, Canned Response, Mailchimp, Custom Status & Labels, Filestack, FAQ, Automatic Ticket Close, Guest Tickets, WooCommerce, EDD, Report Widgets, Envato, Private Credentials, Satisfaction Survey, Documentation, Smart Agent, Gravity Forms Bridge, Custom Fields, Powerpack & Productivity, Public Tickets, Advanced Reporting, Advanced Time Tracking, Smart Replies With AI Integration, Facebook Chat Bot, Rules Engine with Zapier Integration, Issue Tracking, Service Level Agreements, Company Profiles, Smart Ticket Submission
- Price: $229/Year
- Savings: Save 50%-75%
- Features: Same as Standard Plan
- Price: $289/Year
- Savings: Save 55%-80%
- Features: Same as Standard Plan
- Price: $409/Year
- Savings: Save 75%-85%
- Features: Same as Standard Plan
All plans come with 1 Year of Support & Updates and offer a variety of add-ons to enhance functionality.
Awesome Support is a comprehensive helpdesk and support plugin for WordPress that streamlines customer support right from your website.
It offers a wide range of functionalities, from complete ticket history tracking to customizable email notifications.
The plugin also features automatic agent assignment based on workload, allowing for efficient ticket routing. You can extend its capabilities with 28+ premium add-ons, covering almost every conceivable helpdesk scenario.
t’s not just about basic functions; the plugin also delves into advanced features like AI-powered automated replies and workflow automation.
The plugin is suitable for various industries, from design agencies to healthcare providers, and offers a seamless transition for customers if you’re migrating from another helpdesk solution.
- Versatility: Suits a broad range of industries and operational needs.
- Feature-Rich: Offers both basic and advanced functionalities, including AI and machine learning features.
- Cost-Effective: Provides the same or better functionality as cloud services but at a fraction of the cost.
- Complexity: The wide range of features might be overwhelming for small businesses.
- Cost of Add-ons: While the basic version is free, the premium add-ons can add up in cost.
Frequently Asked Questions
Is Awesome Support compatible with WPML ?
Oh, you’re a polyglot, aren’t you? Good news! Awesome Support plays well with WPML. So go ahead, offer your support in as many languages as you want.
Is the price of bundles and extensions a one-time payment ?
Ah, the age-old question about money. No, it’s not a one-time payment. You’ll have to renew your license yearly. But hey, quality doesn’t come cheap!
Can existing users submit tickets ?
Absolutely! Existing users can submit tickets without breaking a sweat. It’s as easy as pie, and who doesn’t like pie?
Is it possible to network activate this plugin ?
You betcha! You can network activate Awesome Support and make your life a whole lot easier.
So there you have it, folks! Your quick and witty guide to navigating the Awesome Support universe.