Heroic Knowledge Base Review, Pricing, Pros and Cons



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In this review of Heroic Knowledge Base, you’ll find more information about its features, price, pros and cons and why you should consider using it.

9.6Expert Score
A smart move if you're looking to improve your customer service
The building of a knowledge base is made much easier with the assistance of the robust plugin known as Heroic Knowledge Base. The plugin makes it simple to create and amend articles, include media like photographs and video, modify the article order, and solicit comments from readers. Their AJAX-driven live search makes it easy for everyone to obtain the information they want since everything is readily accessible on the site.
Ease of use
Value for money
Customer Support
  • Cost-effective
  • User-friendly
  • SEO benefits
  • Many customization otpions
  • Data-driven
  • Learning curve
  • Above-average pricing
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You will get: Cost-effective User-friendly SEO benefits Many customization otpions Data-driven

Ready to turn your website into a self-service superstar? Say hello to Heroic Knowledge Base, the WordPress plugin that’s more than just a digital librarian.

Imagine a world where your customers find answers faster than you can type “FAQ,” where your support tickets plummet, and where your website doesn’t just tell, it sells.

Intrigued? Buckle up, because we’re diving into the nitty-gritty of the plugin that’s about to become your website’s new best friend.

Heroic KB cover

What is Heroic Knowledge Base ?

Heroic Knowledge Base is a WordPress plugin designed to help businesses reduce support costs and improve customer service. It allows for the structuring of articles into multiple levels of sub-categories and offers an instant search feature.

The plugin integrates seamlessly with your main website, aiding in SEO efforts. It also comes with an analytics facility that provides insights for improving the knowledge base and reducing support tickets.

On the technical side, it’s compatible with WordPress version 5.8 or higher and offers a setup assistant for easy installation and configuration.

The plugin supports various smart features, including email reports and a help assistant, which are activated via a license key. It also allows for the installation of sample content to test the layout and structure of the knowledge base.

Overall, it’s lauded for its ease of use and professional look.

Heroic Knowledge Base features

Ready to supercharge your website with features so cool they make James Bond look like a paper pusher? Let’s unpack what Heroic Knowledge Base brings to the table.

Heroic KB features

Article Structuring

The plugin allows you to structure your articles into multiple levels of sub-categories. This feature enhances the organization of your knowledge base, making it easier for users to find the information they need.

Instant Search

Heroic KB search section

Heroic Knowledge Base offers an instant search feature. As users type in the search bar, relevant articles appear instantly, improving the user experience and reducing the time spent looking for information.

SEO Integration

The knowledge base integrates seamlessly with your main website, which is beneficial for SEO. This means that the articles you publish will contribute to your site’s overall search engine ranking.


Heroic KB analyze

The plugin comes with an analytics facility that provides actionable insights. You can see which articles are most viewed, allowing you to understand what your users are interested in and how to improve your knowledge base.


The plugin is highly customizable. It can easily be styled to match the look and feel of your existing website, offering a professional appearance.

Article Feedback

Heroic KB feedback

It includes a feature for collecting user feedback on articles. This helps in understanding what content is useful and what needs improvement, ultimately aiding in higher customer satisfaction.


Heroic Knowledge Base also offers widgets that can be used to display your knowledge base in the sidebar of your website, offering quick access to important articles.

Article Attachments

Heroic KB create articles

You can attach additional files to your articles, providing more comprehensive information to your users. This is particularly useful for technical guides or tutorials that may require supplementary material.


Content Organization Tools

The plugin offers various tools for organizing your content, including drag and drop ordering of articles. This makes it easier to manage the layout and structure of your knowledge base.

User Restrictions

The plugin gives you the ability to restrict access to your knowledge base to logged-in users. This is useful for membership websites or for internal company knowledge bases.

Heroic Knowledge Base pricing

Ah, the million-dollar question – or should we say, the $149.50 question? Let’s dive into the treasure chest and see what bang you get for your buck with Heroic Knowledge Base.

Heroic KB pricing


Heroic KB Pro

  • Price: Normally $799, currently $399.50/year
  • Discount: Save $399.50 (50%)
  • Features: This plan includes everything you need to build a high-performing knowledge base. It encompasses all features in the Plus plan and more.

Heroic KB Plus

  • Price: Normally $399, currently $199.50/year
  • Discount: Save $199.50 (50%)
  • Features: Aimed at growing businesses, this plan focuses on using data to make smarter decisions for your knowledge base. It includes all features in the Essential plan and more.

Heroic KB Essential

  • Price: Normally $299, currently $149.50/year
  • Discount: Save $149.50 (50%)
  • Features: This plan offers essential tools to build your knowledge base.

Money-Back Guarantee

  • Duration: 14 days
  • Details: If you’re not completely satisfied with the product, you can request a full refund within 14 days from the original purchase.

Payment Methods

  • Accepted Cards: VISA, Mastercard, American Express, and Discover Network
  • Other Methods: PayPal

Note: All plans are billed annually.


Choosing Heroic Knowledge Base for your WordPress site is a smart move if you’re looking to reduce support costs and improve customer service.

The plugin offers a range of features like article structuring, instant search, and SEO integration, which not only make it user-friendly but also highly functional.

Its analytics feature provides actionable insights, helping you continuously improve your knowledge base. The plugin is also highly customizable, allowing you to align it with your brand’s look and feel.


  • User-Friendly: Easy to set up and manage.
  • SEO Benefits: Integrates with your main website for SEO advantages.
  • Customizable: Can be styled to match your existing website.
  • Data-Driven: Analytics for improving your knowledge base.
  • Cost-Effective: Reduces the number of support tickets and customer service costs.


  • Initial Cost: While it offers various features, the initial cost may be a consideration for some.
  • Learning Curve: May require some time to fully explore and utilize all features.

Frequently Asked Questions

What’s this “FAQ Builder” all about ?

Think of it as your personal FAQ playground. You can create FAQ groups, add individual FAQs to those groups, and then place the whole shebang on your website. It’s like building a LEGO castle, but without the risk of stepping on a piece later.

Can I customize how the FAQs look ?

Absolutely! You can choose from various styles, icon positions, and even icon sizes. Want your FAQs to match your hot pink website theme? Go for it, you style icon, you!

Is it compatible with page builders ?

It plays nice with the new WordPress 5 editor. As for third-party page builders, let’s just say it’s complicated. You might need to use shortcodes or blocks.

Any troubleshooting tips ?

If the FAQ builder doesn’t load, it might be your browser throwing a tantrum. Also, some themes might limit the number of FAQs displayed, so keep an eye on that.

What’s the final verdict ?

If you’re tired of answering the same questions or just want to make your website more user-friendly, Heroic Knowledge Base is the way to go. Just remember, it’s a tool, not a magic wand. You’ll still need to put in the work to make it truly heroic.

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Heroic Knowledge Base Review, Pricing, Pros and Cons
Heroic Knowledge Base Review, Pricing, Pros and Cons