Olark Review, Pricing, Pros and Cons

Ready to dive into the world of Olark, the live chat software that’s more versatile than a Swiss Army knife and as user-friendly as your favorite barista?

Whether you’re a tech newbie or a seasoned pro, this review will answer all your burning questions. From customization and reselling opportunities to the nitty-gritty of installation and automation, we’ve got you covered.

So buckle up, because we’re about to take a joyride through Olark’s most intriguing features and quirks!

What is Olark ?

Olark is a live chat software designed to facilitate real-time communication between businesses and their customers.

The platform offers features like structured note-taking, chat transcripts, and customer data organization that integrate seamlessly with your CRM.

It aims to improve sales and customer support by providing real-time dashboards, email reports, and Google Analytics integration. Olark also offers AI-powered chat capabilities for 24/7 customer service.

The software is used by over 40,000 customers in 170 countries and offers pricing starting from $29 per agent per month.

Olark features

Ready to turn your website into a customer magnet? Let’s explore Olark’s features, where customization meets automation in a harmonious blend that even a barista would envy.

Real-Time Customer Engagement

Olark enables real-time conversations with visitors on your website. This feature helps in uncovering more leads, closing more sales, and providing quicker answers to customer queries.

Chat Box Customization

Olark allows you to match your chat box with your brand’s visual identity. A few quick tweaks can make the chat box blend seamlessly with your website, encouraging more customer interactions.

Automation Features

Olark offers easy-to-configure automation rules to engage customers and streamline your workflow.

You can greet customers automatically, send custom messages based on visitor behavior, and route chats to the appropriate department.

Team Management

For businesses with larger chat teams, Olark provides features to distribute chats and monitor team performance. A shared database of canned responses ensures quick and consistent replies.

Live Chat Analytics

The platform provides real-time detailed reports that help you monitor chat volume, customer satisfaction, and agent activity. This aids in making informed staffing and prioritization decisions.

Transcript Insights

Olark stores live chat transcripts that are full of actionable product feedback and customer information. A user-friendly interface helps you search, sort, and filter transcripts to uncover relevant insights.

Custom Chatbox Forms

You can arm your sales and support teams with contextual information by collecting data from visitors before a chat begins. Olark’s drag-and-drop editor allows you to build unique forms to gather various types of information.

PowerUps

Olark offers specialized features called PowerUps for enhancing your sales, growth, and service efforts. These are flexible and can be added or removed as per your needs.

Software Integration

Olark can be integrated with various popular tools, including helpdesks, CRMs, issue trackers, and Google Analytics. This makes it easier to share data and stories across different platforms.

Olark pricing

Ah, the million-dollar question – literally! Don’t worry, we’re breaking down Olark’s pricing plans so you can find the perfect fit without breaking the bank.

Standard Plan

• Price: $29/month per seat
• Features:
  • Reporting
  • Integrations
  • Insights
• Commitment Discount: Save 35% with a 2-year commitment

Pro Plan

• Target Audience: Higher education, government, or industries requiring advanced automation and customer service.
• Features:
  • Chatbot Copilot
  • Advanced reporting
  • Comprehensive data security
  • Real-time reporting
  • Agent groups
  • Targeted chat
  • Convenient integrations

Additional Information

• Unlimited Chat History: Available in both plans
• Customizable Chatbox: Available in both plans
• Advanced Privacy Features: Available in Pro Plan
• À la Carte PowerUps: Additional features that can be added to super-power your plan

Both plans offer a free trial and do not require a contract.

Conclusion

Olark’s live chat software is designed to humanize your business by facilitating real-time conversations between you and your customers.

With features like AI-powered chat for 24/7 customer service, real-time dashboards for chat metrics, and comprehensive data security, Olark aims to be a one-stop solution for sales, marketing, and customer support.

The software also offers easy data access, allowing you to update customer records and track visits and pageviews while chatting.

It’s a tool that not only helps you listen and learn from your customers but also improves your sales and support by leveraging customer input.

Advantages

• Real-Time Engagement: Allows immediate interaction with customers.
• Data-Driven Insights: Provides real-time dashboards and email reports.
• Customization: Offers custom pre-chat forms and triggered messages.
• Integration: Seamless integration with other sales and support tools.

Disadvantages

• Cost: Starting at $29 per agent per month, it may be expensive for small businesses.
• Learning Curve: Features like automation rules and advanced reporting may require time to master.

Frequently Asked Questions

Can I make Olark look like my brand?

Oh, you betcha! While Olark doesn’t offer custom CSS, their customization tools are like a Swiss Army knife for your chatbox. You can change its size, shape, location, text, and colors. So go ahead, make it your own!

Do I need to be online 24/7 like a robot ?

Nah, you don’t have to be a chatbot. Staff your chat when it’s convenient for you. When you’re off-duty, you can set up an away message or even hide the chatbox. Your customers will understand; they need beauty sleep too.

Is installing Olark a tech nightmare ?

Nope, it’s easier than assembling IKEA furniture. If you can edit your website HTML, you’re good to go. And if you’re using a popular CMS like WordPress, there’s a plugin for that.

Does Olark do video chat ?

Sorry, Olark isn’t Hollywood. But they do offer file upload functionality and a Cobrowsing PowerUp for screen sharing. It’s like being there, but without the awkward silences.

What’s the deal with Olark bots ?

Olark doesn’t have bots, but they do have automation options that let you greet visitors and show or hide your chatbox based on behavior. It’s like having a virtual bouncer for your website.