Zendesk Chat Review, Pricing, Pros and Cons

49.00 €

Features	Canned responses, Chatbot, Proactive chat
Free plan	No
Free trial	Yes
Free trial days	30
Money back guarantee	No
Company address	Nadine LeBlanc, Brian Manusama
Creation date	2020

SKU: 7fa732b517cb Category: WordPress Plugins

8.5Expert Score

Reach your customers instantly via web, mobile, and social on live chat and messaging

A live chat service that works with WordPress may be obtained via Zendesk Chat. It enables the transmission of tailored and behavior-based messages to consumers, as well as pre-chat forms, chat ratings, and a lot of other features. In addition to that, it offers a real-time monitor and comprehensive statistics. While Zendesk Conversation is a free plugin in and of itself, using more than one agent or more than one chat at the same time requires a premium subscription.

Features

Ease of use

Value for money

Customer Support

Great range of features
Affordable pricing
Intelligent automatic triggers
Great live stats

Designs could be improved

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You will get: Great range of features Affordable pricing Intelligent automatic triggers Great live stats

What is Zendesk Chat?

It’s simple to form an excellent first impression when visiting the Zendesk Chat website. Affordable pricing plans come with a decent variety of features. You may also choose their fully functional freemium plan if you don’t need all the bells and whistles.

Paid plans range from $14 USD per year for their Basic plan to $59 USD per operator for their Enterprise plan. Zendesk devotes a lot of time and energy on its automation tools. There are shortcuts available for several often used phrases. Triggers help live chat start automatically.

Features

Zendesk Chat widget
Chatbot integration
Triggers
Pre-chat and offline forms
Visitor list
Chat and agent reporting etc.

Zendesk Pricing: How much does the Zendesk costs?

Zendesk costs offers three types of pricing plans. Those are Suite team, Suite growth and Suite Professional. Pricing of those plans are $49, $79 and $99 per year. You can choose the plan which is the best fit for you.

Zendesk Pricing Plans

Zendesk Pricing

Conclusion

Zendesk Chat on the surface appears to be a simple and inexpensive chat widget that you can add to your website. And, if you have a developer and the time/patience to customize and build the best chatbot for your business, it can also be a very useful product as well.

Unfortunately, to make something truly useful for a serious business, Zendesk Chat is anything but inexpensive, and the other reviews you’ll see online are clearly from people who don’t understand what needs to go into this product in order to get a great result.

To make the most use of Zendesk Chat, you’ll need to use third-party chatbots and integrate them into Zendesk Chat via the Zendesk Convesations API. This begs to ask the question, why not just go with a chatbot platform that comes with these capabilities in the first place?