In this versus, we compare Zendesk Chat vs Drift in-depth to help you choose one of them. If you want to know more details, we recommend you read our Zendesk Chat review and Drift review.
However, you can also directly find the best WordPress Customer Support Plugins, we list them by ranking (based on our review rating), you can find all the comparisons we made and we explain how you should choose the proper one.
Quick overview
Main differences between Zendesk Chat vs Drift
The main difference between Zendesk Chat and Drift lies in their primary focus. Zendesk Chat, as the name suggests, primarily excels in providing robust live chat and customer support features for WordPress websites. It empowers businesses to engage with their visitors in real time and resolve queries efficiently.
On the other hand, Drift is primarily renowned for its conversational marketing and sales automation capabilities. It’s designed to help businesses capture leads, nurture them through personalized conversations, and ultimately drive conversions.
So, if you’re looking for top-notch live chat and customer support, Zendesk Chat is your go-to option, while Drift shines when it comes to lead generation and automating sales interactions on your WordPress site.
| Zendesk Chat | Drift | |
|---|---|---|
| Features | ||
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Zendesk Chat Review, Pricing, Pros and Cons
Drift Review, Pricing, Pros and Cons
Pricing
Zendesk Chat vs Drift- Which one is the most affordable?
When it comes to affordability, Zendesk Chat takes the lead by a significant margin. With a starting price of just $55 per month, it offers an economical option for businesses looking to enhance their customer support and engagement through live chat on their WordPress websites.
On the other hand, Drift comes with a substantially higher starting price of $2,500 per month, making it a considerably more expensive choice. While Drift may offer advanced features, its cost might be a hurdle for smaller businesses or those on a tight budget.
Therefore, if you’re seeking an affordable solution, Zendesk Chat clearly comes out as the more budget-friendly option between the two.
| Zendesk Chat | Drift | |
|---|---|---|
| Free trial? | ||
| Free plan? | ||
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Conclusion
Zendesk Chat vs Drift- Which one is the best?
In conclusion, choosing between Zendesk Chat and Drift depends on your specific needs and budget. Zendesk Chat stands out as the more affordable option, starting at just $55 per month, making it an excellent choice for businesses looking to provide live chat and customer support on their WordPress websites without breaking the bank.
It excels in these aspects. On the other hand, Drift, with its starting price of $2,500 per month, offers advanced conversational marketing and sales automation features, making it a robust solution for larger enterprises with a focus on lead generation and sales.
So, the best choice ultimately hinges on your budget and whether you prioritize customer support (Zendesk Chat) or advanced marketing and sales automation (Drift). Consider your specific needs and financial resources carefully to make the most informed decision for your WordPress site.
